All ultrasound and echocardiogram appointments must be pre-paid in full to secure the booking.

We understand that circumstances can change, and we aim to be as fair as possible while respecting the time and scheduling commitments of our team.

Refund Schedule:

• More than 72 hours before appointment: Full refund

• 48–72 hours before appointment: 50% refund

• Less than 24 hours before appointment or no-show: No refund

Exceptions:

We understand that emergencies happen. In the event of unexpected situations such as the patient’s passing or sudden medical decline, we are happy to review the situation and may offer a full or partial refund or credit toward a future case, at our discretion.

Please contact us as soon as possible if you need to cancel or reschedule.

No — our clients are you, the referring veterinarian, not the pet owner, so owners are not permitted to be present during the scan.

Radiographs of the relevant body cavity within the past three months are strongly recommended, though not required. This does not apply to echocardiograms.

• For an echocardiogram: no.

• For an abdominalultrasound: it is not uncommon to find a reason to FNA something in the abdomen. Accordingly, the following tests are recommended to be performed prior to our arrival.

  • A CBC to assess platelets within the past 30 days is recommended.

  • Coagulation testing (PT/aPTT) in the face of a known coagulopathy, severe thrombocytopenia (<50K/uL), severe hepatopathy (e.g., ALT >1,000), or protein-losing conditions is highly recommended.

• Upon arrival, our specialist will set up their machine in a suitable room (usually an exam room where the lights can be turned off/dimmed).

• Your technician/assistant should bring in the patient, provide restraint, and return the animal afterwards.

• A managing veterinarian in charge of the case must be on the premises if FNA sampling is to be performed.

• Requires prior client permission.

  • please have this pre-approved prior to our arrival.

  • A coagulation profile must be performed before any FNA.

  • You (the clinic) will be responsible for relaying findings to the client.

• A wet-read is provided at the time of the scan, or shortly thereafter.

• A full radiologist/cardiologist report is sent to your office within 24 hours of the scan.

• The patient should ideally be fasted for 10–12 hours before the scan.

  • If the pet snuck some food or needed oral medication to be administered, this is okay.

• Water is allowed during fasting.

• For bladder scans, the patient should ideally not urinate for 2 hours beforehand.The patient should be fasted for 10–12 hours before the scan.

• Abdominal scans require the patient to be shaved.

  • Please have the patient shaved prior to our arrival, unless sedation is required.

• Neck and chest scans may not require shaving.

• Please provide a technician to assist our specialist during the appointment.